Grievance policy

Purpose and scope

The purpose of a grievance procedure is to enable employees to raise a work-related problem, concern or complaint and to have the matter dealt with as quickly and fairly as possible.

This procedure applies to all employees. It does not form part of your terms and conditions of employment and the Company may depart from it depending on the circumstances of the case.

Informally raising a grievance          

Many work-place issues can be resolved quickly and easily by taking informal action.  If appropriate, you should raise your grievance on an informal basis with [your immediate manager].  If your grievance concerns your immediate manager then you should raise your grievance with [the next stage of manager / HR].  He will listen carefully to what you have to say and will discuss the matter thoroughly with you.  [Your immediate manager] may want to investigate your grievance further and you will be advised if this is the case.  After your grievance has been fully investigated, he will let you know that the matter has been dealt with and the action which has been taken, if any.